You can buy Gogy Natural products through these official channels only:

• Our official online store: gogynatural.com
• Our official Shopee store: gogynatural@shopee
• Our official Tik Tok store: gogynatural@tiktok
• Selected retail stores we work with directly: official retail partners
• Selected resellers we work with directly: official resellers

All our official retail partners and resellers sell at the same price as listed on our website.

⚠️ Please be careful: We do not sell through any unauthorized third-party resellers on Shopee, Lazada, or other marketplaces.

If you see our products being sold at a different price, it may be fake or tampered with. Don't risk getting scammed or using unsafe products—always buy from our official stores or trusted partners only.

We currently ship to Malaysia and Singapore, and shipping fees will be added automatically at checkout. 

For Malaysia, you can pay using:

• Credit or Debit Card
• FPX (online bank transfer)
• E-Wallets & QR Code (Boost, GrabPay, Touch 'n Go, MAE, etc.)

For Singapore, we accept:

• Credit Card
• Nets QR Code

Note: Shipping fees are not included in the product prices and will be added automatically at checkout.

Once payment is made, we are not able to change your order (like adding a promo code, cancelling, or changing items).

But if your order hasn’t been shipped yet, you can still contact us to update your delivery address.

If you gave the wrong address or phone number by mistake, email us as soon as possible.

We’ll try our best to update it before your order is shipped.

Make sure your details are correct to avoid delivery delays or problems.

We’re sorry, but once your order is placed and paid for, it cannot be canceled.

This is because our system is linked to a 3rd party external Fulfilment Warehouse that automatically begins processing your order as soon as payment is confirmed.

Here’s what happens after you order:

• You’ll receive two emails—one confirming your order, and one from iPay88 confirming payment.
• Your order is sent directly to our fulfilment partner, where it’s packed and prepared for delivery.
• Once it’s picked up by DHL or Teleport, you’ll receive a tracking email. (If it’s not in your inbox, check your Spam or Promotions folder).

Please make sure to review your order carefully before completing your payment.

Due to hygiene reasons, all purchases are non-refundable and non-exchangeable, unless the item is damaged or faulty.

Please double-check your order before completing your purchase.

Yes, we accept exchanges for faulty items.

Please contact us through our Contact Us page within 1–2 days of receiving your order.

Make sure to include your order number, product details, and a clear photo of the faulty item.

Important: Do not throw the item away — our courier will need to collect it.