Within Malaysia:

• RM8 flat rate for orders below RM150.
• FREE shipping for orders RM150 and above.
• Premium shipping applies if your total order is RM800 or weighs 1kg and above.

 To Singapore:

• RM40 for the first 1kg.
• Add RM15 for every extra 500g (up to 1.5kg max).

Once you place and pay for your order, you’ll receive two emails — one confirming your order and another confirming payment (from iPay88).

Your order is then processed by a 3rd party external Fulfilment Warehouse that. manages our stock. They will pack your items and arrange for DHL or Teleport to collect your parcel. Once it’s picked up, you’ll get an email with your tracking link. (If you don’t see it, please check your Spam or Promotions folder).

Orders are packed and shipped on weekdays, based on a first-come, first served basis.

• Orders placed before 12pm (Mon–Fri) are usually processed the same day.
• Orders placed after 12pm Friday or on weekends will be processed on Monday.

Note: We ship only on working days (Monday–Friday), excluding public holidays. Delivery time depends on your shipping address.

Within Malaysia:

• Peninsular Malaysia: 2–4 working days (DHL eCommerce)
• Sabah & Sarawak: 6–8 working days (DHL eCommerce, Ninja Van, or Pos Laju – may take longer for some areas)

To Singapore 5–7 working days (Teleport or Ninja Van).

Working days are Monday to Friday, excluding public holidays.

Important Notes:

• Delivery times are estimates and start from the day your order is shipped.
• We are not responsible for delays caused by customs checks.
• If there are any import duties or taxes, you (the buyer) will need to cover those costs directly with the customs office.
• If your parcel doesn’t arrive, please reach out to us through the Contact Us page on our website. 

The courier will try to deliver your parcel 2 times only. If you're not home the first time, they’ll call you to arrange a second delivery.

If they can’t reach you and both attempts fail, your parcel will be sent back to our warehouse in Shah Alam, Malaysia.

To resend your parcel, you’ll need to pay RM25 for a third delivery, which includes repacking and new shipping. A new tracking number will be provided.

If you entered the wrong address or phone number, please email us within 30 minutes of receiving your order confirmation.

We’ll try our best to help, but we can’t guarantee changes can be made in time.

It’s important to provide the correct address and phone number so the courier can contact you or send delivery updates when your parcel is on the way.

Double-check all details before placing your order to avoid delays or failed deliveries.

We’re sorry, but once your order is placed and paid for, it cannot be canceled.

This is because our system is linked to a 3rd party external Fulfilment Warehouse that automatically begins processing your order as soon as payment is confirmed.

Here’s what happens after you order:

• You’ll receive two emails—one confirming your order, and one from iPay88 confirming payment.
• Your order is sent directly to our fulfilment partner, where it’s packed and prepared for delivery.
• Once it’s picked up by DHL or Teleport, you’ll receive a tracking email. (If it’s not in your inbox, check your Spam or Promotions folder).

Please make sure to review your order carefully before completing your payment.

Due to hygiene reasons, all purchases are non-refundable and non-exchangeable, unless the item is damaged or faulty.

Please double-check your order before completing your purchase.

Yes, we accept exchanges for faulty items.

Please contact us through our Contact Us page within 1–2 days of receiving your order.

Make sure to include your order number, product details, and a clear photo of the faulty item.

Important: Do not throw the item away — our courier will need to collect it.