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FAQ - Shipping/Postage

Shipping/Postage rate within Malaysia:

  • Flat Shipping rate for total order below RM150 = RM8
  • FREE Shipping for total order RM150 and above (addresses within Malaysia only).
  • Premium Shipping rate applies for total order RM800 or 1kg and above.

Shipping/Postage rate to Singapore:

  • Flat Rate for first 1kg = RM32
  • For additional 500gm (max 1.5kg) = RM12

Our online store ordering SOP is an automated process:

  • When an order is submitted & payment is successful, an automated email confirmation is sent from our e-commerce system.
  • An external Fulfillment Warehouse that manages our stock will process, pack and schedule for pick up by DHL, Ninja Van or Teleport.
  • Another email notification with tracking details is sent on pick-up day.
  • Pick-up schedule & duration of delivery differs depending on the shipping address and day/time order is placed.

Orders are processed and packed in batches (first buy, first serve basis) at a Fulfilment Warehouse and picked up by courier service at 5pm on weekdays.

Orders received on Friday (after 12pm), Saturday and Sunday will be processed the following Monday.

* Working days are Monday to Friday ; Public holidays excluded.

Duration of Shipping/Postage within Malaysia:

  • Semenanjung Malaysia: within 2 to 4 working days via DHL eCommerce.
  • Sabah & Sarawak: within 6 to 8 working days (possibly longer to some areas) via DHL eCommerce, Ninja Van or Pos Laju.

Duration of Shipping/Postage to Singapore: 

  • Within 5 to 7 working days via Teleport or Ninja Van.

* Working days are Monday to Friday ; Public holidays excluded.


Please note that estimated shipping/postage times are to be used as a guide only and commences from the date of dispatch.
We will not be responsible for any delays caused by the destination clearance process.
If there are custom duties and/or any taxes to be paid for the order, the buyer agrees to bear all cost(s) and will pay the cost(s) directly to the respective customs.

In the rare event that your item does not arrive, please contact us via our Contact Us section of this website.

  • All courier services will try to deliver your parcel up to 2 times only.
  • If nobody is around to receive the item at the 1st attempt of delivery, courier service will call customer to arrange re-delivery.
  • If calls from courier service are not answered and 2nd re-delivery fails, your parcel will be returned to our Fulfilment Warehouse at Shah Alam, Malaysia.
  • New shipping/postage fees will be charged for the 3rd re-delivery with new parcel tracking number.

If you put the wrong delivery address, you need to email us within 30 minutes of the purchase following the instructions on your order confirmation.

We cannot guarantee the changes will go through.

Best to ensure you review all the contact details of your order correctly before confirming your purchase. 

When an order and payment is successful, our e-commerce system automatically sends out these email notifications:

  • 1st email confirming order with Order #
  • 2nd email confirming successful transaction from the payment gateway system (iPay88).
  • Our e-commerce system is synced with another third party back-end system - an EXTERNAL Fulfillment Warehouse that manages our stock will process, pack and schedule for pick up by courier.
  • 3rd email notification with tracking details is sent on pick-up day. If not in INBOX, these emails may be in SPAM/PROMOTIONS folder.

Unfortunately, it is NOT possible to CANCEL your order.

Best to ensure you review your order correctly before confirming your purchase

Due to hygiene reasons and the nature of our products, all items once purchased and delivered are NON-REFUNDABLEand NON-EXCHANGEABLE.

Only faulty items can be considered for exchange.

Best to ensure you review your order correctly before confirming your purchase. 

Yes, only for FAULTY items upon delivery:

  • Please contact us via our Contact Us page if you find any faulty products among delivered items within 1 - 2 days of receiving your parcel.
  • Be sure to include your order number, product details and a photo of the item in question in your query.
  • Please do not discard the faulty product as it will be collected from one of our couriers.

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