Shipping/Postage rate within Malaysia:

• Flat Shipping rate for total order below RM150 = RM8
• FREE Shipping for total order RM150 and above (addresses within Malaysia only).
• Premium Shipping rate applies for total order RM800 or 1kg and above.

Shipping/Postage rate to Singapore:

• Flat Rate for first 1kg = RM32
• For additional 500gm (max 1.5kg) = RM12

Our online store ordering process is automated:

• After you place and pay for your order, you'll get two email notifications: one confirming your order and another confirming the payment (from iPay88).
• Your order is integrated into an external back-end system managed by an external Fulfillment Warehouse that handles our stock.
• They process, pack and arrange for DHL/Teleport to pick up your order.
• Once DHL/Teleport picks up your parcel, you'll get an email with tracking details. (Please check your Spam or Promotions folder if you don't see these emails in your Inbox).

Delivery times depend on the shipping address and when the order was placed.

Orders are processed and packed in batches on a first-come, first-served basis and picked up by the courier service at 5pm on weekdays.

Orders placed after 12pm on Friday, or on Saturday and Sunday, will be processed the following Monday.

Working days are Monday to Friday, excluding public holidays.

Within Malaysia:

• Semenanjung Malaysia: 2 to 4 working days via DHL eCommerce.
• Sabah & Sarawak: 6 to 8 working days via DHL eCommerce, Ninja Van, or Pos Laju (possibly longer to some areas).

To Singapore:

• 5 to 7 working days via Teleport or Ninja Van.

Working days are Monday to Friday, excluding public holidays.

Important Information:

• Shipping times are estimates and start from the date of dispatch.
• We are not responsible for delays due to customs clearance.
• If there are custom duties and/or any taxes to be paid for the order, the buyer agrees to bear all cost(s) and will pay the cost(s) directly to the respective customs.

In the rare event that your item does not arrive, please contact us via our Contact Us section of this website.

Courier services will attempt to deliver your parcel 2 times only. If no one is available to receive it on the first try, they will call you to arrange a second delivery.

If you don't answer and the second delivery fails, the parcel will be returned to our Fulfilment Warehouse in Shah Alam, Malaysia.

You will need to pay new shipping fees for a third delivery, which will have a new tracking number.

If you enter the wrong delivery address, email us within 30 minutes following the instructions in your order confirmation.

We cannot guarantee the changes will be made.

Please review all your contact details carefully before confirming your purchase.

Once you place an order, we cannot cancel it.

Please review your order carefully before confirming your purchase.

Our e-commerce system works with an external Fulfillment Warehouse that handles our inventory and prepares orders for shipment.

Once payment is confirmed, orders cannot be canceled.

Our online store ordering process is automated:

• After you place and pay for your order, you'll get two email notifications: one confirming your order and another confirming the payment (from iPay88).
• Your order is integrated into an external back-end system managed by an external Fulfillment Warehouse that handles our stock.
• They process, pack and arrange for DHL/Teleport to pick up your order.
• Once DHL/Teleport picks up your parcel, you'll get an email with tracking details. (Please check your Spam or Promotions folder if you don't see these emails in your Inbox).

For hygiene reasons and the type of products we sell, all purchased items are NON-REFUNDABLE and NON-EXCHANGEABLE unless they are faulty.

Please review your order carefully before finalizing your purchase to avoid any issues.

Yes, only for FAULTY items upon delivery:

• Please contact us via our Contact Us page if you find any faulty products among delivered items within 1 - 2 days of receiving your parcel.
• Be sure to include your order number, product details and a photo of the item in question in your query.
• Please do not discard the faulty product as it will be collected from one of our couriers.