Once you place an order, we cannot cancel it.

Please review your order carefully before confirming your purchase.

Our e-commerce system works with an external Fulfillment Warehouse that handles our inventory and prepares orders for shipment.

Once payment is confirmed, orders cannot be canceled.

Our online store ordering process is automated:

• After you place and pay for your order, you'll get two email notifications: one confirming your order and another confirming the payment (from iPay88).
• Your order is integrated into an external back-end system managed by an external Fulfillment Warehouse that handles our stock.
• They process, pack and arrange for DHL/Teleport to pick up your order.
• Once DHL/Teleport picks up your parcel, you'll get an email with tracking details. (Please check your Spam or Promotions folder if you don't see these emails in your Inbox).

For hygiene reasons and the type of products we sell, all purchased items are NON-REFUNDABLE and NON-EXCHANGEABLE unless they are faulty.

Please review your order carefully before finalizing your purchase to avoid any issues.

Yes, only for FAULTY items upon delivery:

• Please contact us via our Contact Us page if you find any faulty products among delivered items within 1 - 2 days of receiving your parcel.
• Be sure to include your order number, product details and a photo of the item in question in your query.
• Please do not discard the faulty product as it will be collected from one of our couriers.