We’re sorry, but once your order is placed and paid for, it cannot be canceled.

This is because our system is linked to a 3rd party external Fulfilment Warehouse that automatically begins processing your order as soon as payment is confirmed.

Here’s what happens after you order:

• You’ll receive two emails—one confirming your order, and one from iPay88 confirming payment.
• Your order is sent directly to our fulfilment partner, where it’s packed and prepared for delivery.
• Once it’s picked up by DHL or Teleport, you’ll receive a tracking email. (If it’s not in your inbox, check your Spam or Promotions folder).

Please make sure to review your order carefully before completing your payment.

Due to hygiene reasons, all purchases are non-refundable and non-exchangeable, unless the item is damaged or faulty.

Please double-check your order before completing your purchase.

Yes, we accept exchanges for faulty items.

Please contact us through our Contact Us page within 1–2 days of receiving your order.

Make sure to include your order number, product details, and a clear photo of the faulty item.

Important: Do not throw the item away — our courier will need to collect it.