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FAQ - Cancel/Return/Refund Policy

When an order and payment is successful, our e-commerce system automatically sends out these email notifications:

  • 1st email confirming order with Order #
  • 2nd email confirming successful transaction from the payment gateway system (iPay88).
  • Our e-commerce system is synced with another third party back-end system - an EXTERNAL Fulfillment Warehouse that manages our stock will process, pack and schedule for pick up by courier.
  • 3rd email notification with tracking details is sent on pick-up day. If not in INBOX, these emails may be in SPAM/PROMOTIONS folder.

Unfortunately, it is NOT possible to CANCEL your order.

Best to ensure you review your order correctly before confirming your purchase

Due to hygiene reasons and the nature of our products, all items once purchased and delivered are NON-REFUNDABLEand NON-EXCHANGEABLE.

Only faulty items can be considered for exchange.

Best to ensure you review your order correctly before confirming your purchase. 

Yes, only for FAULTY items upon delivery:

  • Please contact us via our Contact Us page if you find any faulty products among delivered items within 1 - 2 days of receiving your parcel.
  • Be sure to include your order number, product details and a photo of the item in question in your query.
  • Please do not discard the faulty product as it will be collected from one of our couriers.


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